Privacy Policy

1. Who We Are

The Bounce District provides bouncy castle hire, soft play hire and event hire services in Milton Keynes and surrounding areas.

For the purpose of this Privacy Policy, “we”, “us” and “our” means The Bounce District.

You can contact us at:

• Email: hello@thebouncedistrict.co.uk
• Phone: 07895 011763
• Website: www.thebouncedistrict.co.uk

2. Information We Collect

We may collect personal information when you contact us, complete a form, send us a message, request a quote, check availability or make a booking.

This may include:

• Your name.
• Your phone number.
• Your email address.
• Your address, postcode or event location.
• Your event date and booking details.
• Information about the items or package you want to hire.
• Messages you send to us by website form, WhatsApp, email, social media or phone.
• Payment or transaction information where applicable.
• Website usage information, such as pages visited, depending on cookies and analytics settings.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiry.
• Check availability for your requested date and location.
• Provide quotes and booking information.
• Confirm, manage and deliver your booking.
• Contact you about delivery, setup, collection or changes to your booking.
• Take or record payments where applicable.
• Keep records of bookings, invoices and communications.
• Improve our website, customer service and business operations.
• Comply with legal, tax, accounting or insurance requirements.

4. Our Lawful Bases for Using Your Information

We only use your personal information when we have a lawful reason to do so. Depending on the situation, we may rely on:

• Contract: to provide quotes, manage bookings and deliver the service you request.
• Legitimate interests: to run our business, respond to enquiries, keep records and improve our services.
• Legal obligation: where we need to keep records for tax, accounting, insurance or legal purposes.
• Consent: where you have agreed to receive certain marketing messages or where cookie consent is required.

5. Payments

If you make a payment to us, payment information may be processed by our payment provider, bank, website platform or booking/payment service.

We do not intentionally collect or store full card details ourselves. Payment providers may process your payment information in line with their own privacy policies and security procedures.

6. WhatsApp, Email and Social Media

If you contact us through WhatsApp, email, Facebook, Instagram, TikTok or another social media platform, your information may also be processed by that platform.

Please check the privacy policy of the platform you use if you want to understand how they process your data.

7. Website, Cookies and Analytics

Our website may use cookies or similar technologies to make the site work properly, improve user experience, understand website traffic, support forms, remember preferences, or help with analytics and marketing.

Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.

You can usually manage cookies through your browser settings. If our website displays a cookie banner, you can use it to manage your cookie choices where available.

8. Who We Share Information With

We do not sell your personal information.

We may share information where necessary with:

• Payment providers, banks or accounting services.
• Website, booking, email or communication service providers.
• Insurance providers, where relevant to a claim or incident.
• Professional advisers, such as accountants or legal advisers.
• Regulators, public authorities or law enforcement where required by law.

9. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy.

Enquiry information may be kept for a shorter period if no booking is made. Booking, invoice and payment records may be kept for longer where needed for accounting, tax, insurance, legal or business record purposes.

We may also keep messages for a reasonable period so we can deal with follow-up questions, complaints, repeat bookings or disputes.

10. How We Protect Your Information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. This includes using secure systems where possible and limiting access to information to those who need it for business purposes.

No method of online communication or electronic storage is completely secure, but we aim to handle your information carefully and responsibly.

11. Your Rights

Under data protection law, you may have rights in relation to your personal information. These may include:

• The right to access the personal information we hold about you.
• The right to ask us to correct inaccurate information.
• The right to ask us to delete your information in certain circumstances.
• The right to ask us to restrict how we use your information.
• The right to object to certain uses of your information.
• The right to data portability in certain circumstances.
• The right to withdraw consent where we rely on consent.

If you want to exercise any of these rights, please contact us using the details in this Privacy Policy.

12. Marketing

We may contact you about your enquiry or booking. We will not send you marketing messages by email or text unless we have a lawful reason to do so.

If you receive marketing from us and no longer want to, you can ask us to stop at any time.

13. Children’s Information

Our services are for children’s parties and family events, but bookings should be made by adults. We do not intentionally collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so we can review and remove it where appropriate.

14. Photos and Reviews

We may ask customers for permission to use photos, videos or reviews for marketing purposes. We will not knowingly publish close-up images of children without appropriate permission.

If you have given permission and later change your mind, please contact us and we will do our best to remove the content from our own website or social media pages where reasonably possible.

15. Links to Other Websites

Our website may contain links to other websites or platforms, such as payment providers, social media pages or messaging services. We are not responsible for the privacy practices of those websites.

Please read their privacy policies if you want to understand how they use your information.

16. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator. You can find more information at www.ico.org.uk.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Please check this page occasionally to make sure you are happy with any updates.