Safety Information

Our Safety Promise

We aim to provide equipment that is:

• Clean before hire.
• Set up safely.
• Properly secured where required.
• Suitable for the agreed location.
• Checked before use.
• Maintained and inspected as required.
• Covered by public liability insurance.

Before We Set Up

Before setting up, we will check that the area is suitable. The setup space must be:

• Flat and level.
• Clear of sharp objects.
• Free from animal mess.
• Free from glass, stones, branches and other hazards.
• Large enough for the equipment.
• Safe for users, guests and our team.
• Suitable for anchoring or securing the equipment.

If the area is unsafe or unsuitable, we may not be able to set up.

Space and Access

Please make sure there is enough space for the inflatable, mats, blower and safety clearance. The access route must be clear before we arrive.

Please tell us before booking if there are steps, narrow gates, long carrying distances, restricted parking, lifts, steep slopes or any access issues. Some equipment is heavy and may not be suitable for difficult access.

Weather Safety

Outdoor inflatables can only be used in safe weather conditions. Inflatables must not be used in strong wind, heavy rain, storms, thunder or lightning.

Inflatables must not be used in winds above 24 mph, and some inflatables may have a lower safe operating limit. If weather conditions become unsafe during hire, the inflatable must stop being used immediately.

If instructed by The Bounce District, the equipment must be vacated and switched off safely.

Anchoring and Securing Equipment

Outdoor inflatables must be properly secured using suitable anchoring or ballast, depending on the surface and setup. All anchor points required for safe operation must be used.

Customers must not remove, adjust or interfere with anchors, ropes, mats, blowers, cables or safety equipment. If anything becomes loose or looks unsafe, stop use immediately and contact us.

Adult Supervision

A responsible adult must supervise the equipment at all times. The supervising adult should:

• Watch the users closely.
• Control the number of children using the equipment.
• Keep bigger and smaller children separate where needed.
• Stop rough or unsafe play.
• Make sure users follow the rules.
• Keep the entrance and exit clear.
• Stop use immediately if conditions become unsafe.

User Rules

For safety, users must:

• Remove shoes before using inflatables or soft play.
• Remove glasses, jewellery, badges and sharp items.
• Empty pockets before playing.
• Avoid rough play, pushing, wrestling or somersaults.
• Not climb or hang on walls, netting or roof areas.
• Not eat or drink on the equipment.
• Not use the equipment while holding toys, sticks, food or sharp items.
• Not use the equipment if they are unwell or injured.
• Follow instructions from the supervising adult.

Items Not Allowed Near Equipment

To protect users and avoid damage, the following are not allowed on or near the equipment:

• Shoes.
• Food and drinks.
• Chewing gum.
• Face paint.
• Glitter.
• Slime.
• Silly string.
• Party poppers.
• Confetti.
• Pens or markers.
• Pets.
• BBQs, candles, fire pits or smoking.
• Sharp objects.

Soft Play Safety

Soft play is designed for babies and young children. Children must be supervised at all times.

Soft play should not be used for rough jumping, throwing, climbing heavily, or unsafe play. Ball pit balls and soft play shapes should stay within the setup area.

Older children should not use baby and toddler soft play in a way that could injure younger children or damage the equipment.

Power and Blower Safety

The blower must remain switched on while the inflatable is in use. Customers must not unplug, move, cover or interfere with the blower or electrical cables.

If the inflatable begins to lose pressure, users must leave the inflatable immediately and a responsible adult should contact The Bounce District.

Indoor Hire Safety

Indoor venues must have enough floor space and ceiling height for the equipment booked. Please check the venue size before booking.

The equipment must still be supervised at all times indoors. Mats, blowers, cables and safety areas must not be moved once setup is complete.

Outdoor Hire Safety

For outdoor hire, the ground must be suitable for safe setup. The area should be clear of sharp items, animal mess, garden furniture, overhanging branches, washing lines and other hazards.

Equipment must not be used during unsafe weather. If rain, strong wind, thunder or lightning occurs, use must stop immediately.

If There Is a Problem During Hire

Please stop using the equipment immediately and contact The Bounce District if:

• The inflatable loses pressure.
• The blower stops working.
• The equipment moves or becomes loose.
• The weather becomes unsafe.
• There is damage to the equipment.
• A user is injured.
• You are unsure whether it is safe to continue.

Do not attempt to repair, move or alter the equipment yourself.

Cleaning and Care

We aim to provide clean equipment for each hire. Please help us keep the equipment in good condition by keeping food, drinks, face paint, glitter, slime and messy items away from the hire equipment.

Extra cleaning or damage charges may apply where equipment is returned heavily soiled, stained, damaged or misused.

Safety Comes First

We want every family to have a brilliant experience with us. Following these safety rules helps keep the day fun, safe and stress-free for everyone.

If you are unsure about anything before or during your hire, please contact The Bounce District.